Refund policy

You pay for each application in full before we start. This policy explains when you can get your money back.

Full refund

• Before we start: if you cancel before our team begins work, that is while your tracker shows "Waiting for your details" or the first stage.
• If we cannot submit: if we are unable to submit your application, for example because the opening closes before you could have been considered, or we cannot find a suitable scholarship for your field within 60 days. We will offer you a free replacement application of the same service or a full refund, whichever you prefer.
• Payment errors: if you were charged twice or charged the wrong amount.

No refund

• Once our team has started work on your application and it has moved past the first stage.
• When an employer, institution or scholarship body turns down an application. Their decision is outside our control, as explained in our terms.
• When an application could not go ahead because documents were false, or because documents we asked for were not sent in time.

How to ask for a refund

Contact us through our contact page with your tracking code (it starts with AFM-) and the phone number on your account. We reply within two working days. Approved refunds are paid back to the Mobile Money account or card you paid with, through Paystack, usually within 10 working days.